Question 1

Do I need an account for the free agent?

Accepted Answer

No. Download and install the Windows agent. Create an account only when you want Home Plus or Pro.

Question 2

What does Home Plus add?

Accepted Answer

Home Plus ($5/mo ($60/yr billed annually · up to 5 devices) + $0.42/mo per extra device above 5) enrolls those same agents in one dashboard — Active alerts, optional email, local Fixlets, and reports. Pro (From $21.58/month or $259/yr when billed annually (11–30 devices) + $10/device/year above 30 (max 50). Monthly or annual billing at checkout.) adds customer tags and a repair timeline for shops and offices.

Question 3

Do I reinstall when I upgrade?

Accepted Answer

No. Subscribe, then enroll the agent already on the PC. The agent stays; paid features unlock on that machine.

Question 4

Can Home Plus control a PC remotely?

Accepted Answer

No. Detect and Explain can show up on your dashboard; Repair always runs on the machine in front of you. SysOverlay never remote-desktops a PC.

How SysOverlay works — free agent and Home Plus

Questions